Frequently Asked Questions

We offer flexible MOQs to accommodate businesses of all sizes. For most products, you can start with as few as 10 units per item. For customized products or branding, MOQs start from 10 units, rising with complexity. We encourage trial orders to test the market before scaling up.

Shipping times vary based on the method chosen:

–Sea freight: 25-35 days to UK/EU ports
–Air freight: 7-12 days
–Express courier: 3-7 days

Production lead time is typically 30 working days depending on order size and product complexity.

We qualify every production partner on quality systems, export experience, and audit history before onboarding. All orders run through our in-house QC process — first-article confirmation, in-process inspection, and AQL sampling. Factory audits and third-party inspections are welcome at any stage of your order.

Absolutely! We offer comprehensive OEM/ODM services including custom colors, branding (logos, labels, packaging), product modifications, and even new product development. Our design team can work with your specifications to create unique products for your brand.

We offer flexible payment options:
–New customers: 30% deposit, 70% before shipment
–Established customers: Negotiable terms including Net 30/60
–Payment methods: Wire transfer (T/T), Letter of Credit (L/C) for large orders

Yes, we provide full documentation support including commercial invoices, packing lists, and certificates of origin. We also confirm the product documentation your target market requires and arrange it with the production facility before shipping. We can also arrange DDP (Delivered Duty Paid) shipping where we handle all customs clearance and duties.

We implement a 3-stage quality control process:
–Pre-production: Material inspection and sample approval
–In-production: Regular factory visits and production monitoring
–Pre-shipment: Full inspection, testing, and verification before goods leave the factory

All products come with a 12-month warranty against manufacturing defects. We maintain spare parts inventory for common components and can provide replacement parts or products if quality issues arise. Our after-sales team is available to handle any warranty claims promptly.